Terms of Use

1. Who we are

Haulie is an app that connects removalist and moving businesses in Australia with casual workers for shifts as a Driver or an Offsider.

The app is operated by 69.336.874 JONATHAN EDUARDO JUNQUEIRA, a sole trader registered in Brazil (CNPJ 69.336.874/0001-10), with its registered address at Rua Principal, 413, Andar 2, Centro, Penha, Santa Catarina, 88385-000, Brazil. In these terms, "we", "us" and "our" mean this operator.

We are based in Brazil. The app's data is hosted in Sydney, Australia, with Amazon Web Services and Supabase (region ap-southeast-2). The Privacy Policy explains how we handle personal information.

You can contact us at suporte@nossofreela.com.

2. Accepting these terms

These terms are the agreement between you and us. They apply from 8 November 2026.

By creating an account, you accept these terms and confirm that you have read the Privacy Policy. If you don't agree with these terms, don't create an account.

If you use the app for a business, you confirm that you are authorised to accept these terms on its behalf.

3. Who can use the app

You must be 18 or older to use the app. The app doesn't ask for your date of birth: by creating an account, you confirm that you meet this rule.

The app is for use in Australia and has two types of account:

• Worker: an individual who wants casual work as a Driver (drives the truck), an Offsider (loads, carries and unloads), or both.
• Business: a business with an Australian Business Number (ABN), such as a removalist or moving company, that hires workers for shifts.

Each ABN can have only one business account. You choose the type of account when you sign up, and it can't be changed later.

4. Your account

To sign up, you give your name, email address, a password and your city. You can also continue with Apple or Google instead of a password. Workers also give a mobile number. Businesses also give the business name and ABN.

The ABN must be valid and not already used by another account.

Your account is created only after you enter the 6-digit code we send to your email. A sign-up that isn't confirmed within 1 hour is deleted, with everything you entered.

Your password must have at least 8 characters. Keep it to yourself.

You are responsible for what is done with your login, unless the misuse happens because of a security failure on our side. If you suspect misuse, change your password and tell us.

Keep your details correct and up to date. False information can lead to your account being suspended.

After sign-up, your name and your business name can only be changed by Support, so people always know who they are dealing with.

5. Our role

Haulie is a marketplace. We help businesses and workers find each other, and we provide tools to organise the shift: job posts, alerts, applications, hiring, messages, check-in and check-out, and reviews.

We are not an employer, a labour hire provider or a recruitment agency. We don't employ workers, we don't supply workers to businesses, and we are not a party to the arrangement between a business and a worker.

The work is agreed between the business and the worker. The worker chooses which jobs to apply for and which invites to accept, and the business chooses who to hire. We don't do the work, give directions on site or supervise the work.

We don't guarantee that a job will get applicants, or that a worker will get work or a minimum income.

6. Pay for work

No payments for work go through the app. The business pays the worker directly, outside the app, as they agree. We don't process, hold or guarantee wages or any other payment between a business and a worker, and we don't take a commission from the worker's pay.

The pay rate on a job is set by the business and shown in Australian dollars, per hour or per shift. It is the gross amount offered. Any tax withholding, superannuation, GST or other amounts depend on how the business engages the worker, and are between them.

Workers use the app for free.

7. Business subscription

Businesses may need an active monthly subscription to publish jobs, approve workers, build a standby list and send invites. Without one, a business can still see its jobs, messages and history.

During the beta, the app is free and no subscription is needed. Before subscriptions start, we will tell you in the app at least 30 days ahead, with the price and what is included.

The subscription is bought in the app and billed by Apple (App Store) or Google (Google Play), under their terms. It renews automatically every month until you cancel it in your Apple or Google account settings. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for.

We don't receive or store your card or bank details. Apple or Google tell us the status of your subscription (for example, active, renewed or cancelled) so the app can show it.

Refunds are handled by Apple or Google under their policies. This doesn't limit your rights under the Australian Consumer Law.

We may change the price with at least 30 days' notice in the app. The new price applies from your first renewal after the notice period. If you don't agree, you can cancel before then.

Deleting your account doesn't cancel a subscription. Cancel it in your Apple or Google account settings.

8. Posting jobs

Only business accounts post jobs. A job has one role (Driver or Offsider), a date, start and end times, the pay rate, the address and the number of workers needed. If you need both Drivers and Offsiders, post one job for each role.

Limits: from 1 to 50 workers per job, up to 24 hours long, and a start time in the future. There is no fee per job.

A job starts as a draft and needs an address to be published. When you publish it, we alert matching workers: the same role; within their work area or, if they haven't set one, in the same city; and with no other confirmed job at the same time. A draft that isn't published by the start time expires.

The full address and map pin of a published job that hasn't started can be seen by any worker with an account, in any city, even after the job is filled. People who applied or were hired can still see it afterwards. If the job has no address of its own, your business address is shown. In a direct job, only the invited worker sees the address, while the invite is open (see "Direct jobs").

Pausing a job turns it back into a draft: it leaves the search and stops receiving applications. Hires already confirmed stay confirmed.

Jobs must be real, lawful and described honestly, including the pay rate, the tasks and any requirement such as a licence class. Discriminatory requirements are not allowed.

9. Applying for jobs

Only workers apply. You can apply once per job, with a message of up to 500 characters.

Applying is a commitment: if the business approves your application, you are hired straight away, without any further confirmation from you, and you commit to doing the job. You get a notification when you are hired.

You can apply while the job is published, hasn't started and has open spots, and only if you don't have another confirmed job at the same time.

You can withdraw your application, without penalty, while it is being considered or on the standby list. Once you are hired, leaving means cancelling (see "Cancellations").

If the business changes the role, day, time, pay rate or location after you apply, you are notified, and your application can only be approved (or hired from standby) after you confirm it again in the app.

10. Approving and hiring

When a business approves an applicant, the worker is hired straight away: they are notified and the chat between them opens. Approving is the business's commitment to give the worker that shift.

A business can approve only while the job is published, hasn't started and has open spots, and only if the worker doesn't have another confirmed job at the same time.

The business can decline applicants and build a standby list. If a hired worker cancels at least 2 hours before the start, the next worker on standby is hired automatically and notified straight away. Closer to the start, standby workers aren't hired automatically: the business can approve them. If there is no one on standby, the job reopens and the alert is sent again.

A worker can't have two confirmed jobs at the same time. When a worker is hired, their other applications for the same time are withdrawn automatically.

After hiring, the business can still change the day and time up to the start, as long as no one on the team has checked in. Hired workers are notified of the change (see "Cancellations").

11. Direct jobs

A business can create a job just for one worker who has applied to one of its jobs or has worked for it before. A direct job has 1 spot and only that worker sees it: it doesn't appear in search, doesn't alert other workers, doesn't receive applications and can't be paused.

A business can't invite a worker whose account is inactive, who has blocked it or who chose not to receive its invites. A business can invite the same worker up to 7 times in 7 days and have up to 20 invites open at a time.

The invite is sent when the business publishes the direct job. To publish it, the job must start at least 3 hours later and no more than 60 days ahead. The worker has 24 hours to answer, and never later than 2 hours before the start.

Accepting an invite is a commitment: the worker is hired straight away, with the same rules as an approval, without any further confirmation, and commits to doing the job. Declining has no penalty. A worker can't accept with another confirmed job at the same time.

If the business changes the role, day, time, pay rate or location while the invite is open, the worker is notified and can only accept the new details. If the new time leaves no time to answer, the invite ends.

If the worker declines, doesn't answer in time, deletes their account or cancels after accepting, the business chooses: open the job to everyone (it becomes a normal job and nearby workers are alerted) or cancel it. If the business does neither, the job expires at the start time.

The business can also open the job to everyone while the invite is open. The worker is notified and can apply like anyone else.

A worker can stop receiving invites from a business, from the invite or on the business's page, and undo it on the business's page. The business isn't told: it only sees that the worker isn't available for invites.

The business doesn't see the worker's other jobs.

12. Cancellations

A worker or a business can cancel a confirmed hire in the app until the job starts or until check-in, whichever comes first. You can add a reason, which the other side sees in the notification.

Once the job has started or the worker has checked in, the hire can't be cancelled. If the worker didn't come, the business uses "Didn't show".

There are no cancellation fees.

A worker's cancellation counts in their reliability. If it happens less than 24 hours before the start, it also shows separately as a late cancellation. If someone is on standby and the start is at least 2 hours away, the next person is hired straight away.

If the business changes the day of the job after hiring, or moves the start or the end by 30 minutes or more, the worker is notified and can cancel in the app without penalty until the new start: that cancellation doesn't count in their reliability.

Smaller changes are also notified, but they don't give a right to cancel without penalty. Changes are always measured from the time agreed at hiring, so several small changes add up.

When a hire is cancelled by either side, the spot goes back to the job and the business can approve someone else. If the worker cancelled, the standby list works as described in "Approving and hiring".

The business can cancel the whole job in the app until the start, as long as no one on the team has checked in. Hired workers and applicants are notified.

Pausing a job doesn't cancel confirmed hires.

Frequent cancellations lower a worker's reliability, which businesses can see.

13. Finishing a job and no-shows

From the start of the job, the business confirms that the job happened or marks that the worker didn't show.

If the business does nothing, the job is completed automatically 4 hours after the end. The business can still confirm it, or mark a no-show, up to 24 hours after the end.

A no-show counts in the worker's reliability. There is no other automatic penalty.

It is not allowed to mark a no-show for someone who worked, or to confirm a job that didn't happen. If you disagree with a record, contact us at suporte@nossofreela.com. We hear both sides, look at the check-in, check-out and chat, and reply within 10 days. If we find that the worker was at the job, we remove the no-show.

Confirming a job in the app is not a timesheet or a pay record. The business must keep its own records of hours worked and pay, as the law requires.

14. Check-in and check-out

On the day of the job, the worker records their arrival (check-in) and departure (check-out) in the app.

Check-in is available from 30 minutes before the start until the end of the job. Check-out needs a check-in and is available until 4 hours after the end.

The app uses your phone's location. A check-in too far from the job address is refused.

At check-in, the app asks for a selfie. The business sees the selfie, the time, the location recorded at check-in and check-out (latitude and longitude, with the GPS accuracy) and the distance to the job address.

Without GPS, you can check in without a location by giving a reason. The business is notified, with the reason.

Without internet, the record is kept on your phone and sent when the connection is back. The phone's time is used, up to 24 hours back.

Check-in and check-out are evidence if there is a dispute about a no-show.

Faking your location, using someone else's photo or checking in without being at the job is not allowed.

15. Reviews and reliability

After a completed job, each side can review the other once: a rating from 1 to 5 stars and a comment of up to 500 characters. There are no reviews for cancelled jobs or no-shows.

Reviews are blind: they become public when both sides have reviewed, or 7 days after they were written. Public reviews can be seen by anyone with an account. The average rating counts only public reviews.

Reviews can't be edited. The author can delete a review but can't review that job again. A deleted review is no longer shown, but it is kept.

A worker's reliability shows how many commitments they kept: completed jobs divided by completed jobs, no-shows and cancellations. It appears after 5 commitments.

Review honestly. We may remove reviews that are offensive or false or that expose other people's information. To report a review, tap the three dots next to it.

16. Verified badge

The badge is optional. You don't need it to use the app.

Workers verify their identity in the app with a photo of their Australian driver licence or passport and a selfie.

The check is automatic, with a limited number of attempts per day. The badge is approved when the face in the selfie is at least 90% similar to the photo on the document and the name on the document matches the name on your profile. We don't store your document number.

If you disagree with the result, you can ask for a review by a person at suporte@nossofreela.com. As the photos are deleted after the decision, you may need to send them again.

Businesses can't request the badge in the app. Our team may give the badge to a business after its own checks.

The badge shows that an identity was checked. It doesn't check a driver licence class or a driving record, and it doesn't guarantee the quality of the work or anyone's conduct. The Privacy Policy explains how we handle the photos and your face.

17. Messages and notifications

Each hire has a chat between the business and the worker only. It opens when the worker is hired, and you can write until 2 days after the end of a completed job. After that, or if the hire is cancelled or marked as a no-show, it becomes read-only. If one side blocks the other, the chat closes for both.

Messages have 1 to 1,000 characters and can't be edited or deleted. They are deleted after 3 months, except a message that was reported, which is kept with the report.

Notifications (applications, invites, hires, arrivals, messages) appear in the app and, if you allow it, as push notifications on your phone.

18. Businesses: your responsibilities

The business is responsible for the jobs it posts and for how it engages and treats workers, including:

• deciding whether a worker is engaged as an employee (for example, a casual employee) or as an independent contractor, and meeting the obligations that follow under the Fair Work Act 2009 (Cth), any award or agreement that applies, and tax, superannuation and workers compensation laws. A worker the law treats as an employee must not be treated as a contractor;
• checking that the worker has the right to work in Australia;
• paying the worker directly, as agreed, on time and in line with the law;
• keeping the time and pay records the law requires;
• health and safety on the job under the work health and safety laws of its state or territory, including safe lifting and handling, equipment, protective gear and a safety briefing;
• the vehicles it provides: registration, roadworthiness, insurance, and load, fatigue and road rules;
• checking that a Driver holds a current licence of the class needed for the vehicle before they drive it;
• any licence, registration or insurance its business needs, such as public liability and goods in transit insurance, and its own agreement with its customers for the move.

19. Workers: your responsibilities

The worker is responsible for the information on their profile, for doing the jobs they commit to, and for:

• only applying for Driver jobs if they hold a current Australian driver licence of the class needed for the vehicle, and telling the business straight away if their licence is suspended, cancelled or restricted;
• having the right to work in Australia;
• following the business's safety directions and the road rules, and not working or driving while impaired by fatigue, alcohol or drugs;
• arriving on time and checking in and out honestly;
• if engaged as a contractor, their own tax, GST and insurance obligations.

Information about pay and conditions is available from the Fair Work Ombudsman at fairwork.gov.au.

20. Prohibited conduct

When using the app, you must not:

• create an account with false details or someone else's details;
• post a job that is fake, unlawful or misleading, or that has discriminatory requirements;
• offer work to anyone under 18;
• ask a worker to pay a fee to apply for or get a job;
• harass, threaten, abuse or discriminate against anyone, in the chat, in reviews or at the job;
• fake a location, selfie, document or check-in;
• mark a no-show for someone who worked, or confirm a job that didn't happen;
• ask a Driver to drive a vehicle they are not licensed to drive, or ask anyone to break road, load or safety rules;
• use other users' information, such as their phone number, for anything other than the job agreed;
• try to access information or areas that aren't yours, copy the app's content in bulk, or disrupt how the app works.

21. Reports and blocks

We don't tolerate harassment, threats, discrimination, scams or fraud. In these cases, we may suspend an account before hearing from the person, as explained in "Suspension and closing accounts".

To report someone, tap the three dots on their profile, in the chat or next to the review, and choose "Report". In the chat, touch and hold a message to report only that message. Choose a reason and, if you like, tell us what happened.

Reports go only to our team. The person reported doesn't find out who reported them.

We review every report within 24 hours. Depending on the case, we remove the review or content, warn the person, or suspend or close the account. If someone is in danger, call 000.

Making a false report to harm someone also breaks these terms.

To block someone, tap the three dots and choose "Block". A block works both ways: the chat closes; the worker doesn't see the business's jobs, can't apply to them and doesn't receive its invites; and open applications, standby places and invites between you end, without penalty.

A block doesn't cancel a job that is already confirmed. To cancel, use the job's options, under the rules in "Cancellations". If you need to sort something out before the job, contact us at suporte@nossofreela.com.

The person you block isn't notified. A block doesn't delete reviews or stop either side from reviewing a job already completed.

You can see who you blocked in Profile > Account > Blocked, where you can unblock them. Unblocking doesn't reopen applications, standby places or invites that ended.

22. Suspension and closing accounts

We may warn, suspend or close an account that breaks these terms, is used for fraud or puts other people at risk. We tell you why, and you can dispute it at suporte@nossofreela.com within 10 days. We only suspend an account before hearing from you when we suspect fraud, harassment, threats, discrimination or a risk to people.

You can delete your account at any time in the app, in your profile, under "Delete account". You can't delete it while you have a confirmed job ahead: finish or cancel it first.

When you delete your account, your login is blocked, your name shows as "Deleted account" and your personal information is deleted or de-identified, with the exceptions in the Privacy Policy. A business's future jobs are cancelled.

Deleting your account doesn't cancel a subscription. Cancel it in your Apple or Google account settings.

The history of jobs and reviews is kept, as the Privacy Policy explains.

23. Our liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that can't be excluded.

We are responsible for our own services (the app, the alerts, the verification and our support), as the law requires. We don't do the removal or moving work. We are not responsible for what a business or a worker does or fails to do, including pay, damage to goods or property, injuries or vehicle incidents, except to the extent that we caused or contributed to it. We are not responsible for arrangements made outside the app.

To the extent the law allows, our liability for a failure to meet a consumer guarantee is limited to supplying our services again or paying the cost of having them supplied again, and we are not liable for indirect or consequential loss.

The app may sometimes be unavailable for maintenance or because of a technical fault. We work to fix problems quickly, but we can't promise that the app will always work without interruption.

24. Intellectual property

The Haulie brand, the app, its design and its code belong to us. You may not copy or use them without our permission.

The content you add to the app (photo, logo, profile text, jobs and reviews) is still yours. You give us a free, non-exclusive licence to store and show that content in the app. Reviews stay published after an account is deleted, without the author's name.

You confirm that you have the right to the content you add.

25. Privacy

The Privacy Policy explains how we handle your personal information. You can find it in the app menu and on the sign-up screen.

Read the Privacy Policy

26. Changes to these terms

We may update these terms. The date of the current version is shown at the top.

We will tell you about important changes in the app at least 30 days before they apply. Small changes (wording fixes, or a supplier replaced by an equivalent one) apply from the date at the top.

If you don't agree with a change, you can delete your account at no cost and cancel any subscription in your Apple or Google account settings.

27. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of its courts. If you are a consumer, this doesn't take away the protection of the laws of your own state or territory.

If you have a problem, please contact us first at suporte@nossofreela.com so we can try to fix it. You can also contact the consumer protection agency in your state or territory, or the Australian Competition and Consumer Commission (ACCC).

28. Contact

69.336.874 JONATHAN EDUARDO JUNQUEIRA, a sole trader registered in Brazil (CNPJ 69.336.874/0001-10), with its registered address at Rua Principal, 413, Andar 2, Centro, Penha, Santa Catarina, 88385-000, Brazil.

Email: suporte@nossofreela.com. We reply within 5 business days.