Haulie Support

Delete your account

Haulie app, for Android and iPhone. Privacy Policy text updated 8 November 2026.

You can delete your Haulie account at any time, in the app. If you can no longer use the app, ask us by email.

In the app

  1. Open Haulie and sign in.
  2. Tap Profile in the bottom bar.
  3. Under Account, tap Delete account.
  4. Confirm. This can't be undone.

You can't delete your account while you have a confirmed job ahead. Finish or cancel it first, or contact us.

Business subscription: deleting your account doesn't cancel a subscription bought through the App Store or Google Play. Cancel it in your Apple or Google account settings.

Without the app

Email suporte@nossofreela.com with the subject Delete account, preferably from the email address of your account. Tell us your name and whether it is a worker or a business account.

If you write from another address, we will confirm the account is yours in another way before deleting it. We reply within 15 days.

You can also ask us by email to delete specific information without deleting your account, such as your profile photo or logo.

Below is what happens to your information, as set out in the Privacy Policy.

Deleting your account

You delete your account in the app, in your profile. You can't delete it while you have a confirmed job ahead: finish or cancel it first.

Deleting your account doesn't cancel a business subscription. Cancel it in your Apple or Google account settings.

What we delete: phone number, roles, work area, notifications you received, business address, job templates, the list of businesses you don't receive invites from, blocks between you and other people, your support conversations, and your profile photo and logo files. Open invites to you are closed.

What we de-identify: your name becomes "Deleted account". Your photo, logo, headline, bio, description, ABN and Verified badge are removed from your profile. Your email address is replaced and your login is blocked. A business's future jobs are cancelled. If you signed in with Apple or Google, that link is removed from your account, and the app's access to your Apple account is revoked.

What stays: the history described in "How long we keep your information", linked to "Deleted account". The reviews you wrote stay published, without your name. Notifications sent to other people that mention your name stay with them. App errors, feedback and reports are kept until their own time limits (30 days, 12 months, and 6 months after our review).

Our login service keeps the name and type of account given at sign-up, and the access logs, which may include your original email address.

After your account is deleted, the same email address or ABN can be used for a new account.

How long we keep your information

While your account exists, we keep the information needed to provide the service. Some information has its own time limit:

  • Sign-up not confirmed: deleted after 1 hour, when the code expires.
  • Sign-up with Apple or Google not completed: deleted after 7 days.
  • Check-in selfie: deleted after 30 days. The location of the check-in and check-out stays in the history of the hire.
  • Verification photos: deleted as soon as the check finishes, or after 1 day if the submission isn't completed.
  • Chat messages: deleted after 3 months. A reported message is kept with the report. The notification of a new message includes up to 90 characters of it, which stay in the notifications of the person who received it.
  • Recent address searches: the last 5 stay only on your phone.
  • App errors: deleted after 30 days.
  • Push notification delivery records: deleted after 1 day.
  • Feedback: kept for 12 months, then deleted.
  • Reports, with the copy of the message or review reported: deleted 6 months after our review.
  • Support conversations in the app: deleted 1 year after the last message, or earlier if you delete your account.
  • Blocks: until you unblock or delete your account.
  • Access logs: our server keeps them for 90 days for security, and its other technical logs for 30 days. Our login service keeps its own for a limited time set by that service.
  • Database backups: kept for 30 days, then deleted automatically. Information that was deleted or de-identified can stay in a backup until then.

Some information is kept after your account is deleted, for as long as we need it to meet our legal obligations and to deal with disputes and legal claims: hires, check-ins and check-outs, application messages, addresses of past jobs, the event log, verification results, subscription records, notifications sent to other people, and reviews, including those deleted by their author, which are no longer shown but are kept. When we no longer need it, we delete or de-identify it.

The list of email addresses with delivery errors is kept to avoid sending to them again.